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peer

The Case For Adopting #YearOfThePeer in 2017

In 2017, I’m convinced that, together, we will inspire a positive change in the way we engage one another in business and in life.  If you contribute to the Year of the Peer in just one small way, you’ll see how effective the power of peers, the power of “us”, can…

Do You Feel Like a Sardine?

On Saturday morning I spoke before a great audience on Cannery Row in Monterey, California. Ocean View Avenue was renamed "Cannery Row" in honor of John Steinbeck's novel, published in 1945. A film was released in 1982 and a stage production in 1995. The picture below is from 160knots.com. According…
Ritz Carlton Way

In Your Effort To Please, Are You Giving Away The Store?

Much has been written about The Ritz Carlton Way. The takeaway I always hear is "empower your front line employees to deliver WOW experiences". Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer…
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