David Friedman

David Friedman

Guest Author | Website: http://www.highperformingculture.com/

David Friedman is the former president of RSI, an award-winning employee benefits brokerage and consulting firm in the Philadelphia area. Under his guidance, RSI grew to become one of the largest and most successful independently-owned agencies in the country.

In addition to winning awards for leadership and for customer service, RSI was named one of the Best Places to Work in the region seven times, and was four times named one of the Fastest Growing companies. In 2006, RSI was the only company of any size in any industry to win New Jersey’s highest award for quality – the Governor’s Award for Performance Excellence – Gold Level.

Recent Posts by David


Leading by Example

Leading by Example Have you ever read those surveys that examine the primary reasons why employees choose to either stay with an employer or leave?  In most of those studies, at the top of the list is an employee's relationship with their direct manager or supervisor.  Why is this?  Because…

Your Culture:  A Path for Great Leadership

Your Culture:  A Path for Great Leadership As leaders, you are well aware that the spotlight never shines too far away from you. Your role as a source of inspiration, teacher, coach, counselor and visionary is a 24/7 commitment. It's not easy always being "on" and having your leadership plan…

Culture: Your Employees Want to Make a Difference

Culture: Your Employees Want to Make a Difference Part of our intentional culture process is rooted in a three-hour meeting (we call it a "rollout") that we guide all employees through.  Without exception, our clients (the firms' CEOs) worry about how their employees will respond. They anticipate a healthy degree of skepticism…

Making Your Culture Contagious

Making Your Culture Contagious During some recent business travel, I finally had the opportunity to read Contagious - Why Things Catch On, by Jonah Berger.  Berger is a professor of Marketing at the Wharton School at [caption id="attachment_9931" align="alignright" width="320"] Positive State of Mind[/caption] the University of Pennsylvania.  While the…
culture by design

A Brief Book Review

I've long been a big fan of the author, Patrick Lencioni, and so I was excited to see that he just published a new book in April.  For those less familiar, nearly all of Lencioni's books are written in a fable format (like the One Minute Manager series) and he…

Too Much Going On to Tackle Culture?

"We understand how important our culture is to success, and we'd love to be more intentional and systematic about our approach, but we have so many other initiatives going on right now, that it's just not the right time."  Does this sound familiar to you?  It's one of the most…
Honoring commitments-02

Honoring Commitments

In this blog post, I’d like to provide some further insight into one of the Fundamentals that appears in every single one of our clients. In fact, it’s one that’s so foundational to success that we practically insist that it be included. We call it: Honor commitments. The foundation for…

Get Clear On Expectations

As most regular readers know, I sometimes use these blog posts to share deeper insights into some of the Fundamentals that tend to find their way into many of our clients’ cultures.  Remember that “Fundamentals” is simply the word we use to describe the daily behaviors that are foundational for…

Eliminating the Blame Game

Eliminating the Blame Game As I do from time to time, I’d like to use this blog post to share some thoughts about a Fundamental that appears in virtually every one of our clients, and for good reason. I call it “Practice blameless problem-solving.” Here’s the way we often describe…
Collaborate with your team

Collaborate or Not?

One of the biggest mistakes I often see companies make as they try to define the culture they want to create is the tendency to have too much collaboration.  Why do I call that a mistake?  Let’s take a closer look. At its most basic level, too much collaboration can…
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