It’s All About Your People


What is Empathy, Really?

The dictionary defines empathy quite simply: “It’s the ability to understand and share the feelings of another.” And for most of us, this simple sentence describes one of life’s greatest challenges. We come at everything from our point of view. Our personality, combined with our backgrounds and experiences, drive how we see…

How to Develop Your People: What You Can and Cannot Change

Many leaders often struggle with how to help their people develop and grow. Occasionally, they find themselves trying to change things about a particular employee that simply can’t be changed. Mark G. Gardner, CEO and Founder of Avatar and Vistage member, has developed a model to better understand the primary…

Leading by Example

Leading by Example Have you ever read those surveys that examine the primary reasons why employees choose to either stay with an employer or leave?  In most of those studies, at the top of the list is an employee's relationship with their direct manager or supervisor.  Why is this?  Because…

Your Culture:  A Path for Great Leadership

Your Culture:  A Path for Great Leadership As leaders, you are well aware that the spotlight never shines too far away from you. Your role as a source of inspiration, teacher, coach, counselor and visionary is a 24/7 commitment. It's not easy always being "on" and having your leadership plan…

Culture: Your Employees Want to Make a Difference

Culture: Your Employees Want to Make a Difference Part of our intentional culture process is rooted in a three-hour meeting (we call it a "rollout") that we guide all employees through.  Without exception, our clients (the firms' CEOs) worry about how their employees will respond. They anticipate a healthy degree of skepticism…

Making Your Culture Contagious

Making Your Culture Contagious During some recent business travel, I finally had the opportunity to read Contagious - Why Things Catch On, by Jonah Berger.  Berger is a professor of Marketing at the Wharton School at [caption id="attachment_9931" align="alignright" width="320"] Positive State of Mind[/caption] the University of Pennsylvania.  While the…
Laclede Chain-640X360

How to Reinvent Your Company

How a Bold, Curious Leader Turned Laclede Chain Around In my new book “On the Brink: A Fresh Lens to Take Your Business to New Heights,” I share a story about a client, Laclede Chain, that was “on the brink.” Stuck or stalled, however you describe it, Laclede had grown and captured market share but then reached…

10 Steps to Polish Your Rough Executive Team

"A great person attracts great people and knows how to hold them together." --Johann Wolfgang Von Goethe A diverse Executive Team of talented, strong, diverse individuals is a great thing, right? Diversity can promote passionate discussions, provides multiple perspectives, create a richer range of options, and, ultimately produce better decisions.…
culture by design

A Brief Book Review

I've long been a big fan of the author, Patrick Lencioni, and so I was excited to see that he just published a new book in April.  For those less familiar, nearly all of Lencioni's books are written in a fable format (like the One Minute Manager series) and he…
human resources

Managing Culture: Whose Job Is It?

At a recent workshop, I spoke to a roomful of Human Resources directors about Blue Ocean Strategy® and how it was relevant to their roles in organizations that are changing. Their biggest challenge, they said, was less about adapting their strategies or enabling their organization to execute on new strategies. Rather,…
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