Leadership Skills

Honky-Tonk

9 Life Lessons Honky-Tonks Can Teach You

Life Lessons are everywhere. The task is to slow down and find them. The trick is to apply them to your situation. Let’s see how the lessons I observed can be applied to you! This winter I’m working from Nashville. As expected – this town is amazing! What I didn’t…
super bowl

Never Give Up Super Bowl Lesson?

Super Bowl 51 was an amazing game Sunday evening. It was played at NRG Stadium in Houston. The picture below is from the Houston Chronicle: Until the middle of the 3rd Quarter of the game, after an exciting halftime show by Lady Gaga, the Atlanta Falcons seemed to be in…
balance

How Do You Manage The Flow?

Sometimes the demands of one part of our life, work or family, consume us. Sometimes because of a crisis, sometimes because of a spike in workload or children’s sports or… sometimes just because we become consumed. These days, mobile devices link us 24/7 to the office, our bosses, our employees…
Ritz Carlton Way

In Your Effort To Please, Are You Giving Away The Store?

Much has been written about The Ritz Carlton Way. The takeaway I always hear is "empower your front line employees to deliver WOW experiences". Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer…
levels

The 5 Levels of Leadership – How to Identify and Improve Yours

Personal Bio: In my 20+ years working as an organizational psychologist, I’ve worked with leaders at all levels. From the shiny new boss full of energy and enthusiasm (but not much awareness), to the battle-worn executive who has become tired and cynical. I’m happily married to my wife Rita. We…
management

A Brief Review of Deming’s 14 Points of Management

A Brief Review of Deming’s 14 Points of Management These 14 points are from Deming’s 1982 book, Out of Crisis. Almost 25 years later, these ideas still resonate. Some are even “new” management fads today. And others have only gained lip service. Origin of the 14 points. The 14 points…
fault

It’s Not My Fault!

It’s Not My Fault! "People are always blaming their circumstances for what they are. I don't believe in circumstances." -- George Bernard Shaw I was driving to a member’s office when I noticed a bumper sticker on the truck in front of me that said “Don’t move firewood, it bugs…
questions

The Power of Questions— One Secret to Effective Communication

A Prudent Question Is One-Half of Wisdom Have you ever wondered about questions? Do you know someone who consistently seems to ask all the right questions . . . in just the right way? Have you noticed that these people are also marvelous conversationalists, even though you do most of…
Laclede Chain-640X360

How a Bold, Curious Leader Turned Laclede Chain Around

How a Bold, Curious Leader Turned Laclede Chain Around In my new book “On the Brink: A Fresh Lens to Take Your Business to New Heights,” I share a story about a client, Laclede Chain, that was “on the brink.” Stuck or stalled, however you describe it, Laclede had grown and captured market share but then reached…

Can You Learn Something From a Failed Venture?

Can You Learn Something From a Failed Venture? Building a successful business doesn’t always go in a straight line. Even in failure, hopefully there are some positive outcomes. Perhaps the best of these are “lessons learned”! Case in point: A couple of years ago, I wrote an article in Becker’s…
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