Leadership Skills

chipotle

Seven Leadership Lessons You Can Learn from Chipotle’s Recent Crisis

Last Friday at 6:00 p.m., I drove past my local Chipotle restaurant. I was surprised to see only a few customers standing in line. A couple of years ago, lines regularly stretched past the front door from lunchtime until closing, seven days a week. Until recently, Chipotle was a darling…
cheaper

Better, Faster, Cheaper

For many years, the adage was “do you want it right, on-time or cheap, pick two”. And then somewhere in the 80’s and 90’s, perhaps associated with the dot.com era, marginal costs moved close to zero in some industries. Because of this, we began to expect all three. In fact, the…
ryan avery

Ryan Avery’s Words to Delete

Recently, Ryan Avery spoke to my Vistage groups where he shared valuable communication skills, strategies, and insights that the world’s best leaders use to influence others to take action. Ryan's infographic shown here lists some words that he recommends removing from your vocabulary to increase the effectiveness of your own communication.…
tomatoes

Ten Tips to Manage Your Time and Set Priorities

“People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully.” —Steve Jobs “Saying no is the most powerful word in…
stress

The Benefits of Stress

    Thank you Chip, for the remind that stress is not always a bad thing!   It's that time of the year again. The nail-biting, hand-wringing, buzzer-beating, stress-packed world of March Madness! We've seen just two rounds played, but I'm struck by the amount of pressure these "kids" endure…
Honky-Tonk

9 Life Lessons From Nashville Bars

Life Lessons are everywhere. The task is to slow down and find them. The trick is to apply them to your situation. Let’s see how the lessons I observed can be applied to you! This winter I’m working from Nashville. As expected – this town is amazing! What I didn’t…
super bowl

Never Give Up Super Bowl Lesson?

Super Bowl 51 was an amazing game Sunday evening. It was played at NRG Stadium in Houston. The picture below is from the Houston Chronicle: Until the middle of the 3rd Quarter of the game, after an exciting halftime show by Lady Gaga, the Atlanta Falcons seemed to be in…
balance

How Well Do You Balance Your Life?

Sometimes the demands of one part of our life, work or family, consume us. Sometimes because of a crisis, sometimes because of a spike in workload or children’s sports or… sometimes just because we become consumed. These days, mobile devices link us 24/7 to the office, our bosses, our employees…
pain

Leading With Vulnerability

  The NFL Playoffs have begun! I love seeing and feeling the passion in a Playoff game - the intensity is palatable. This week, I was also struck by the intensity and power of the hits players endure. I forget, sitting on my comfortable couch, these are 250+ pound guys,…
Ritz Carlton Way

Don’t Give Away Too Much To Please Your Customers

Much has been written about The Ritz Carlton Way. The takeaway I always hear is "empower your front line employees to deliver WOW experiences". Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer…
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