Recent Posts

Voice of Your Customer

The One Thing To Improve Your Sales Performance: Understanding the Voice of Your Customer

The One Thing To Improve Your Sales Performance: Understanding the Voice of Your Customer If you could only do one thing to improve your sales and profit performance what would it be? In this post I will share a great book titled; The One Thing, the surprisingly simple truth behind extraordinary…
business

5 Attributes of the Successful Business Executive

The human brain resists change, which in evolutionary terms, is a good thing. Resisting change is a reasonable survival tactic for individuals: repeating tasks we’re familiar with takes less brain energy and has known outcomes, while making changes to one's routine creates a higher short-term risk of mistakes. But for a business, resistance to change…
text

The Next BIG Thing: Text Groups

The Next BIG Thing: Text Groups It’s the next big thing in “social” media … and I bet you’re already doing it. You are so hip (not that that expression is so hip) and you probably didn’t even know it. SnapChat … WeChat … What’sApp … and iMessage! Yes, they’re all…
Q4 2016 Vistage CEO Confidence Index Results

Q4 2016 Vistage CEO Confidence Index Results: CEO Optimism Surges

Q4 2016 Vistage CEO Confidence Index Results: CEO Optimism Surges CEOs expressed record increases in optimism about economic prospects following the election. The Vistage CEO Confidence Index jumped to 105.2 in the Q4 survey, up from 91.4 in the 3rd quarter, and the second-largest increase since 2003. The expected upsurge…
peer

In 2017, Share How A Peer Has Helped You

In 2017, I’m convinced that, together, we will inspire a positive change in the way we engage one another in business and in life.  If you contribute to the Year of the Peer in just one small way, you’ll see how effective the power of peers, the power of “us”, can…
sardine

Do You Feel Like a Sardine?

On Saturday morning I spoke before a great audience on Cannery Row in Monterey, California. Ocean View Avenue was renamed "Cannery Row" in honor of John Steinbeck's novel, published in 1945. A film was released in 1982 and a stage production in 1995. The picture below is from 160knots.com. According…
Ritz Carlton Way

Don’t Give Away Too Much To Please Your Customers

Much has been written about The Ritz Carlton Way. The takeaway I always hear is "empower your front line employees to deliver WOW experiences". Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer…
leading

Leading by Example

Leading by Example Have you ever read those surveys that examine the primary reasons why employees choose to either stay with an employer or leave?  In most of those studies, at the top of the list is an employee's relationship with their direct manager or supervisor.  Why is this?  Because…
blue ocean

How To Find Your Blue Ocean Strategy®: Step 1

  The phenomenally successful book, "Blue Ocean Strategy" by W. Chan Kim and Renée Mauborgne, powerfully teaches business leaders of all stripes how to "go where the profits and growth are and the competition isn’t." As a trained practitioner in Blue Ocean Strategy® who has been working with clients for years on how…
levels

The 5 Levels of Leadership: Where Are You?

Last week, I interviewed a job candidate and asked about her "Master Plan" - in other words, where she intended her career to go. Without a pause - she said: "I want to get into leadership." Doing my best Columbo act, I asked: "What does that mean? While she looked at me…
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