Recent Posts

stress

The Benefits of Stress

    Thank you Chip, for the remind that stress is not always a bad thing!   It's that time of the year again. The nail-biting, hand-wringing, buzzer-beating, stress-packed world of March Madness! We've seen just two rounds played, but I'm struck by the amount of pressure these "kids" endure…
Honky-Tonk

9 Life Lessons From Nashville Bars

Life Lessons are everywhere. The task is to slow down and find them. The trick is to apply them to your situation. Let’s see how the lessons I observed can be applied to you! This winter I’m working from Nashville. As expected – this town is amazing! What I didn’t…
customer research

Do You Need Voice Of Customer Research?

Do You Need Voice Of Customer Research? In a recent post we introduced the power of voice of customer work. We serve dynamic markets that continue to shift and adjust. Market leading organizations tune into those adjustments and realize profitable sales increases. Does your team need voice of the customer research? Do…
super bowl

Never Give Up Super Bowl Lesson?

Super Bowl 51 was an amazing game Sunday evening. It was played at NRG Stadium in Houston. The picture below is from the Houston Chronicle: Until the middle of the 3rd Quarter of the game, after an exciting halftime show by Lady Gaga, the Atlanta Falcons seemed to be in…
balance

How Well Do You Balance Your Life?

Sometimes the demands of one part of our life, work or family, consume us. Sometimes because of a crisis, sometimes because of a spike in workload or children’s sports or… sometimes just because we become consumed. These days, mobile devices link us 24/7 to the office, our bosses, our employees…
insiders

How to Develop Strategy Using Your Insiders

Last week I picked up the MIT Sloan Management Review Fall 2016 issue while waiting for dinner. I turned to the last page and read an article by Teppo Felin entitled: “When Strategy Walks Out the Door.” What was really important was the need to include employees in both strategy…
pain

Leading With Vulnerability

  The NFL Playoffs have begun! I love seeing and feeling the passion in a Playoff game - the intensity is palatable. This week, I was also struck by the intensity and power of the hits players endure. I forget, sitting on my comfortable couch, these are 250+ pound guys,…
Voice of Your Customer

The One Thing To Improve Your Sales Performance: Understanding the Voice of Your Customer

The One Thing To Improve Your Sales Performance: Understanding the Voice of Your Customer If you could only do one thing to improve your sales and profit performance what would it be? In this post I will share a great book titled; The One Thing, the surprisingly simple truth behind extraordinary…
business

5 Attributes of the Successful Business Executive

The human brain resists change, which in evolutionary terms, is a good thing. Resisting change is a reasonable survival tactic for individuals: repeating tasks we’re familiar with takes less brain energy and has known outcomes, while making changes to one's routine creates a higher short-term risk of mistakes. But for a business, resistance to change…
text

The Next BIG Thing: Text Groups

The Next BIG Thing: Text Groups It’s the next big thing in “social” media … and I bet you’re already doing it. You are so hip (not that that expression is so hip) and you probably didn’t even know it. SnapChat … WeChat … What’sApp … and iMessage! Yes, they’re all…
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