Recent Posts

customer

Customer Experience and Process Management: A Dichotomy?

We find ourselves at Customer Manufacturing Group at the intersection of two trends that are finally becoming mainstream conversations: customer experience and process management. As we discuss these topics with people, we notice their concern that the two may be mutually exclusive. That is, a belief that efficient process implementation…
snapchat

Fleeting Thoughts on Snapchat

Snapchat recently went public and had one of the biggest IPOs in years. Assuming that you’re not very familiar with Snapchat, there are a few things to know. People (especially teenagers) like Snapchat because, if photos are going to exist only briefly, they need not be as carefully composed (AKA…
ryan avery

Ryan Avery’s Words to Delete

Recently, Ryan Avery spoke to my Vistage groups where he shared valuable communication skills, strategies, and insights that the world’s best leaders use to influence others to take action. Ryan's infographic shown here lists some words that he recommends removing from your vocabulary to increase the effectiveness of your own communication.…
economic

Q1 2017 Vistage CEO Confidence Index Results: CEO Economic Confidence Reigns

Q1 2017 Vistage CEO Confidence Index Results :CEO Economic Confidence Reigns A rebound in CEOs’ perceptions of economic growth combined with a more favorable outlook for the economy has created a new optimism. The Vistage CEO Confidence Index was 106.9 in the 1st quarter 2017 survey, slightly above the 105.2 in…
Accountability

How Does Accountability Work in A Peer Group?

In workshops I’ve been conducting with CEO and executive peer groups across the country recently, group members are challenged to assess their overall performance (and develop an action plan for improvement) using the five factors common to high performing peer groups as described in The Power of Peers: How the…
knowledge

How to Develop Your People: What You Can and Cannot Change

Many leaders often struggle with how to help their people develop and grow. Occasionally, they find themselves trying to change things about a particular employee that simply can’t be changed. Mark G. Gardner, CEO and Founder of Avatar and Vistage member, has developed a model to better understand the primary…
tomatoes

Ten Tips to Manage Your Time and Set Priorities

“People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully.” —Steve Jobs “Saying no is the most powerful word in…
stress

The Benefits of Stress

    Thank you Chip, for the remind that stress is not always a bad thing!   It's that time of the year again. The nail-biting, hand-wringing, buzzer-beating, stress-packed world of March Madness! We've seen just two rounds played, but I'm struck by the amount of pressure these "kids" endure…
Honky-Tonk

9 Life Lessons From Nashville Bars

Life Lessons are everywhere. The task is to slow down and find them. The trick is to apply them to your situation. Let’s see how the lessons I observed can be applied to you! This winter I’m working from Nashville. As expected – this town is amazing! What I didn’t…
customer research

Do You Need Voice Of Customer Research?

Do You Need Voice Of Customer Research? In a recent post we introduced the power of voice of customer work. We serve dynamic markets that continue to shift and adjust. Market leading organizations tune into those adjustments and realize profitable sales increases. Does your team need voice of the customer research? Do…
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