Cheryl B. McMillan

Cheryl B. McMillan

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Did you ever regret how you reacted to a certain situation at work or home and wonder why you consistently react that way? If you knew how to react differently, would you change it? These are the people with whom that I work: business leaders who recognize the need to change and who seek increased business success and personal fulfillment. I thrive working with those individuals who truly want to be challenged.

As a Vistage Chair, I lead four full groups of non-competing business executives: two groups of CEO’s, Presidents and Business Owners, and two groups of Senior Executives who report directly to them. In these peer groups, I facilitate the process of my members challenging each other and giving honest, caring feedback in all aspects of their lives. Between the monthly meetings, I also provide executive coaching.

My 30-year plus career includes several leadership positions ranging from a hands-on Manager to President and Board Member. By leading difficult and complex projects, such as start-ups and mergers, I honed my unique combination of technical and people skills, and I discovered my love for working with people to accomplish change. Others describe me as having an ability to uncover hidden issues and succinctly summarize their essence.

Real personal change requires becoming aware before habitual reactions occur. The Vistage program and my executive coaching help leaders become more conscious and less reactionary which leads to better results in business while living a happier personal life.

Recent Posts by Cheryl

Does Your Customer Service Help, Or Frustrate, Your Customers?

  This is a longer version of my column in the April, 2014 of Smart Business Magazine (Cleveland Edition). No matter how well you make your products or provide your services, sooner or later one of your customers will experience a problem with your company. The way that you deal…

A Tricky Balancing Act: Empowering and Overseeing Your Executive Team

Congratulations! You finally realized that your business can’t grow by doing everything yourself, and you have started to build the team of Executives that you always wanted. Now, how do you manage them? Imagine the following scale: Full empowerment Aka abdication Micromanagement On the extreme left is full empowerment which…

Just For Fun!

I’m taking a break from my typical blog series about business or the Enneagram to share these lighter pieces:   Famous Cocktail Napkins and Other Entrepreneurial Relics It’s almost a cliché that every great company can trace its origins to a business model outlined on a scrap of paper (preferably…

Don’t Wait for New Year’s Day: Make a Change Anytime

    It’s an American tradition. January 1 inspires us to change something in our lives and a New Year's Resolution is made. Sadly, most people give up in less than a month. I’ve never believed in New Year’s resolutions. Yes, I want to make personal changes as much as…

Don’t Avoid it! Ask and Give Feedback Liberally

How frequently do you provide or ask for feedback? In Vistage, we believe that feedback is a gift, and we give it liberally. It is core to how my members improve, and it enables them to see situations from new perspectives. Yet, most of the CEO’s and leaders that I…

Busting Leadership Myths

One of my favorite leadership bloggers is Mike Myatt. Describing himself as busting leadership myths one-by-one, I find his blogs both direct and relevant to leaders of all size companies.  Here is a sampling of his posts:   8 Ways to Spot Great Leadership The best leaders are not interested…

Personal Clarity: The Foundation for Authentic Leadership

“First, you have to understand yourself, because the hardest person you will ever have to lead is yourself .” Bill George. True North: Discover Your Authentic Leadership Can you remember a leader whom you trusted? Who was consistent? Who honored their personal values and motivations regardless of the situation? If…

Creating Clarity: Where to Start?

In 2010, Tony Mazzella had an insight during one of his Vistage meetings.  After hearing one of our expert speakers, he realized that the culture that helped create his successful business had changed and he had multiple cultures because of recent acquisitions.  His company had become too internally focused and…

Empathy, Emotions and Leadership

  Empathy Is The Most Powerful Leadership Tool Anything you’re trying to make happen as a leader involves other people. Unfortunately, most people don’t have to follow you. They don’t have to believe in your great ideas, buy your wonderful products, or do what you want them to do. You…

Lack Of Clarity

“The second requirement for building a healthy organization—creating clarity—is all about achieving alignment…Within the context of making an organization healthy, alignment is about creating so much clarity that there is as little room as possible for confusion, disorder, and infighting to set in. Of course, the responsibility for creating that…
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